Completing this form will begin your warranty process which may take 2-3 weeks. Please remember that your warranty is through the manufacturer of the mattress you purchased (NOT ZIPPY). Because we value your business we offer this service on your behalf to assist you with the warranty process. Please provide us with the information we need in order to process your warranty claim. Required information is marked with an (*). If all the required information is not complete then your warranty claim may not be processed. If you have questions about this form please contact us for assistance.

Please keepin mind should your claim be found valid you (the customer) are still responsible for any delivery costs that may be associated with replacing your mattress. Thank you for your patience and we appreciate your business.

We require photos of your problem area before your warranty claim can be processed. Please take a photo of your problem area and send it in with this form. Taking several photos from different angles will help speed up the process.

If your claim is for a "Body Impression" please place a golf ball or similar sized object in the deepest portion of the impression for the photo. Use a straight edge such as a broom handle, yard stick, etc. and lay it across the impression; use the ruler or tape measure to illustrate the number of inches from the bottom of the impression to the straight edge. Do not measure into the stitch channel of the mattress. This is the natural indention in the mattress. Remember to take off all sheets, comforters, and mattress protectors before taking any pictures.